Good Energy is moving all of its B2B supply business onto energy software supplier ENSEK’s Ignition platform.
The move will allow the supplier to service a large range of electricity and gas customers, from small businesses to large industrial consumers the company said, with greater speed and more accuracy than currently.
A new customer portal will be available for B2B customers, providing a fully digital, self-serve experience. Customers will be able to actively manage their account without needing to speak to someone directly.
Randall Bowen, chief commercial officer at Good Energy, said the company was committed to investing in new digital technologies to support “businesses on the road to zero-emissions.”
“ENSEK’s Ignition platform allows us to do just that, providing both the flexibility and efficiency to serve a large range of business customers. This new investment will mean a higher standard of customer experience and enable Good Energy to grow its new clean energy services to businesses which want to benefit from renewables.”
This year, Good Energy has signed a number of tech partnerships, including teaming up with Cambridge-based software provider Jumptech in May, to support its electric vehicle charging offering One Point.
ENSEK’s platform will provide a single customer view for billing and pricing, import and PPAs. The platform will increase Good Energy’s ability to work with brokers, boast growth and improve the overall digital experience it said.
“Providing a scalable and future-proof digital platform for Good Energy will mean more businesses can reach their sustainability goals,” added Jon Slade, CEO of ENSEK.
“We’ve invested heavily in our SME and I&C capability over the last few years and are proud to support Good Energy on their sustainability journey.”
ENSEK now provides products and services to over 30 customers including Centrica, Eneco and Utility Warehouse. Last year, it was listed in the Sunday Times’ Tech Track top 100, one of just five energy tech companies to get a mention.