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Good Energy turns to Octopus’ Kraken for customer services platform

Image: Good Energy.

Image: Good Energy.

Good Energy has announced an agreement with Kraken Technologies that will see the clean energy supplier adopt the company’s customer services technology platform.

Kraken, which is part of the Octopus Group, will provide its customer services platform to Good Energy for an initial term of three years, with Good Energy expecting to invest some £4 million – split between cash and non-cash elements – throughout the implementation.

That total sum, however, is subject to the successful implementation and integration of Good’s customer base onto Kraken’s platform.

Good said integrating Kraken’s platform would drive operating cost savings in its business, while also paving the way for further growth.

Those savings will be reinvested across the business and are expected to enhance the supplier’s suite of products and services. Furthermore, Good said the integration would allow for “digital and clean technology innovation” to provide benefits to consumers.

A write down of Good’s existing systems and its cash investment in the new platform are to be taken across its 2019 and H1 2020 results.

Juliet Davenport, chief executive at Good Energy, said that Kraken had developed a “proven best in class” platform, and that the “powerful combination” of its renewables expertise with customer-friendly technology would help the firm realise its growth ambitions.

“We will provide additional clean energy services to the growing number of homes and businesses who want to harness the power of renewables and clean technology, to make a difference to the quality of their lives, businesses and our planet,” she said.

The agreement comes not long after Good Energy completed a wholesale transformation of its service offering, adopting both EV and energy storage offerings while preparing itself for the adoption of a more service-based supplier model.


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