E.ON has completed the migration of two million former npower customers to its Kraken powered E.ON Next customer service platform.
Despite the unprecedented challenges of the COVID-19 pandemic, the migration was completed in less than a year the company said. The migration was announced as part of a partnership between E.ON and the tech arm of the Octopus Group, Kraken Technologies, in March 2020.
“The next step is moving all E.ON energy customers – millions of homes and hundreds of thousands of small businesses around the country – to E.ON Next,” said Michael Lewis, E.ON UK chief executive.
“This step is vital in building more effective and responsive relationships with our customers, because it is in their homes and businesses that changes are needed in order to combat the climate crisis; that means creating warmer, healthier, more comfortable homes and more efficient and cost-effective businesses.”
The news comes in the same week that E.ON Next launched two new tariffs, Next Drive and Climate+, both of which offer 100% renewable energy through REGOs.
Greg Jackson, CEO and founder of Octopus Energy Group added that he couldn’t be “more proud” of both the E.ON and Kraken Technologies team for completing the migration in “what can only be seen as record time”.
“We developed Kraken alongside our operations team to make it easier and cheaper for energy companies to offer green energy while maintaining outstanding customer service levels - and E.ON Next is already reaping the benefits of this technology. If more energy companies took the same approach as E.ON, we’d see tremendous improvements for both the people and the planet.”
Kraken is now contracted to serve over 17 million energy accounts around the world through licensees, with 8 million currently live. It is used by the Octopus Group’s own energy supplier, Octopus Energy, and a number of other companies including Origin Energy and Tokyo Gas.