The UK energy sector’s level of engagement with consumers lags significantly behind that of other industries.
Yesterday came the symbolic moment that many in the smaller supplier market had been waiting for as SSE and RWE npower confirmed plans for a merger. However, with issues around competition in the GB supply market and a chequered history of consumer satisfaction, the fall of the Big Six to five may still be a way off.
Large incumbents such as the ‘Big Six’ utilities have a dominant and undue influence over UK energy policy, potentially holding back a clean power transition, a new report has claimed.
Clean energy supplier Bulb said it had registered its 100,000th customer earlier this week, claiming an exodus from the ‘Big Six’ had helped it reach that landmark.
Earlier this month, the UK energy market welcomed a new kind of supplier to its ranks. Digital platform Pure Planet garnered interest after stating its unique offering of a renewable energy supply delivered ‘at cost’ to homeowners, in the latest approach taken to undercut the declining dominance of the Big Six.
Small and medium-sized enterprises were overcharged for their gas and electricity by as much as £280 million a year between 2007 and 2014, a damning report into the energy market has found.
The Competitions Market Authority (CMA) has ruled that “competition in the wholesale gas and electricity generation markets works well” in its provisional findings.
The UK is wilfully ignoring the myriad benefits of allowing local renewable energy generators to supply their energy to local consumers, according to climate change charity 10:10.
UK consumers collectively owe energy providers £507 million, a 9% rise in debt levels from £464 million in 2014. The news comes after the secretary of state for energy and climate change, Amber Rudd wrote to the ‘Big Six’ energy suppliers to ask them to lower their prices in order to reflect the drop in wholesale gas prices.