consumer protection

The Scottish Government has confirmed that further support measures will be explored for consumers and businesses amid the energy crisis via a summit between energy companies, advice organisations and ministers.

​As the domestic demand side response (DSR) sector grows, it will be essential that consumers are protected.

​Ofgem is to introduce new licence rules for suppliers designed to support vulnerable customers.

​Renewable Energy Assurance Ltd (REAL) has launched its latest consumer protection offering, the Electric Vehicle Consumer Code.

A war of words has erupted between Citizens Advice and the UK’s energy networks companies over calls for consumers to be compensated for what the charity has described as years of overcharging.

Ofgem is to restructure itself around three core divisions in a streamlining exercise intended to initiate a greater focus on protecting consumers.