customer service

June 14, 2023

Ofgem orders E.ON Next to pay £5 million due to poor customer service

Ofgem has ordered E.ON Next Energy to pay £5 million in compensation for poor standards of customer service.

E.ON Next is powered by Kraken Technologies

November 4, 2021

Octopus’ Kraken to deliver enhanced customer service operations in EDF deal

EDF is to move its five million customers onto Octopus Energy’s Kraken platform from the summer of 2023.

Nigel Pocklington, Good Energy CEO (above). Image: Good Energy.

August 18, 2021

Good Energy further urges shareholders to reject offer from 'unfit owner' Ecotricity

Good Energy has once again hit back at Ecotricity as it today (18 August) publishes its response circular to Ecotricity’s offer of 340p per share.

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