Energy regulator Ofgem has called on energy suppliers to use the pause in prepayment meter installations to consider whether any recent forced installations should be reversed.
Energy suppliers across the UK have agreed to stop forcing vulnerable households onto prepayment meters after energy security secretary Grant Shapps called for an investigation into the issue.
As part of Ofgem’s fourth “deep dive” into energy supplier standards, the energy regulator found all 17 of the UK’s largest energy suppliers to have weaknesses in consumer practices.
Business and Energy Secretary Grant Shapps has called on energy suppliers to stop force fitting prepayment meters with many doing “nowhere near enough” to support vulnerable customers.
The energy crisis could expose energy suppliers to around £1.9 billion of debt, much of which would be unrecoverable, according to a new report from Cornwall Insight and Complete Strategy.
