prepayment meters

The campaign company, Smart Energy GB, has run a new public poll to reaffirm the benefits of smart meters in the light of current national criticism.

Ahead of Wednesday’s (15 March) Spring Budget announcement, OVO has called on the UK Government to abolish its poverty penalty for pay-as-you-go customers.

Ofgem and Citizens Advice have jointly launched a national evidence-call asking energy customers to share their experiences of transitioning to a prepayment meter.

Energy regulator Ofgem has called on energy suppliers to use the pause in prepayment meter installations to consider whether any recent forced installations should be reversed.

New data from the Department for Business, Energy & Industrial Strategy (BEIS) showed that 1.7 million households using prepayment meters in Britain redeemed their Energy Bills Support Scheme (EBSS) vouchers in January alone – 130,000 more than December 2022.

Energy suppliers across the UK have expressed concerns on the levels of customer debt being accumulated because of the halt to warrant prepayment meter installations.

Energy suppliers across the UK have agreed to stop forcing vulnerable households onto prepayment meters after energy security secretary Grant Shapps called for an investigation into the issue.

​On Sunday (5 February) Grant Shapps called on Ofgem to “toughen up on energy suppliers” following reports of forced prepayment meter installations by British Gas.

​Humane Energy has called on the Government to protect customers from systemic abuse of smart-meters novel, remotely programmable, features.

​At the start of the week, the Department for Business, Energy and Industrial Strategy (BEIS) “named and shamed” a number of energy companies that had the lowest voucher redemption rates for the Energy Bills Support Scheme (EBSS).