Innovations to help vulnerable energy customers are at risk of sliding down supplier agendas as a result of the sheer pace of change elsewhere, a new report has warned.
Citing significant developments in the fields of decentralised generators, smart meters and big data, Ofgem has launched a consultation which could bring about the end of the conventional ‘supplier hub’ model in the UK.
The controversial roll-out of smart meters for consumers has the potential to be the “next universal credit” if it is poorly managed, Labour MP Caroline Flint has warned.
The government’s £11 billion roll-out of smart meters must be judged by the long-term benefits it offers consumers, energy minister Jesse Norman has insisted.
