Cloud software company Vlocity and ‘Big Six’ energy provider British Gas have announced the successful implementation the former’s Energy & Utilities Cloud, which is built around sales platform Salesforce.
“To support our new commercial strategy, we were looking for a trusted partner with deep industry experience and a focus on innovation. Vlocity has that,” said Ronald Starreveld, director IS architecture, business and energy, Centrica. “Within a few months, we have successfully delivered a strategic solution that accelerates time to market for new offerings and meets the rising expectations of our business customers.”
British Gas, which is owned by Centrica, is using technology to develop a unified customer experience. Using Vlocity Energy & Utilities Cloud allows guided selling processes that can be done in as few steps as possible without coding.
This means that quotations that took three days, can now be done in three minutes, a dramatic improvement to the end-to-end process times.
“We are proud to work with British Gas on its digital transformation initiatives and to support the company as it positions itself to offer highly personalised commodity and non-commodity energy solutions,” said Kelly James, VP and general manager of Vlocity Energy & Utilities.
“Vlocity is helping transform customer experiences by enabling British Gas to quickly create and tailor offers. Vlocity Energy & Utilities Cloud is built on Salesforce, the world’s #1 CRM, for rapid and simplified deployment. With our ongoing product innovations, we help energy and utilities companies stay ahead of the rapidly changing marketplace and exceed growing customer expectations in a digital era.”