New updates to SSEN’s redesigned and reconfigured web portal include an electric vehicle (EV) chargepoint locator and improved optimisation for mobile devices.
The portal was redesigned following feedback from the distribution network operator’s (DNO) customers and stakeholders.
It comes after an update to SSEN’s Power Track app for iOS and Android earlier this year to provide users with directions to the nearest EV chargepoint during a power cut.
The updated web portal now also offers this feature, which uses data from the National Chargepoint Registry to allow users to navigate to over 13,000 public EV chargepoints during a power cut.
Updates also include the option for customers impacted by a power cut to opt in to receive ongoing text message updates on the status of the power cut and timelines for restoring power and a new online form so users can more accurately report a power cut and any damage to the network.
Mike Dotts, digital strategy and website development manager for SSEN, said the update is a great example of how the customer feedback the company receives can be used and incorporated to improve the services and offerings it provide.
"Its updated and streamlined design, new features, and greater contextual information were made with customers in mind."