Retail giant Marks & Spencer group has announced that its energy arm, M&S Energy, will transfer to Octopus Energy as of 1 April 2023.
M&S Energy’s 60,000 customers will now transfer to Octopus and are promised to continue receiving “honest pricing, 100% renewable energy and outstanding customer service.”
“We want to simplify our services offering and focus on serving our customers brilliantly and giving them more reasons to shop with us,” said Kirsty Ward, director of M&S Connect.
“As a result, we have decided to step back from providing energy and ultimately, our partnership with Octopus Energy. All existing M&S Energy customers have already been contacted and there is no action required from them. There will be no disruption for these customers, they will remain on the same rates and will continue to be looked after by the same Which? recommended team at Octopus Energy.”
Partnering with SSE Energy, M&S Energy was launched in 2008.
After jointly ending its partnership with SSE in June 2018, M&S Energy announced a new strategic partnership with Octopus in September of the same year.
Under the M&S brand, the partnership aimed to launch a competitive customer proposition and transparent price model to “disrupt the traditional energy market.”
An Octopus Energy spokesperson told Current±: “Over the last five years M&S Energy, powered by Octopus Energy, grew to serve around 60,000 customers, all while maintaining five star customer service ratings on Trustpilot.
“As a result of M&S exiting their energy supply business to simplify their services, all M&S Energy customers are now switching over to Octopus, where they will enjoy the same rates and world-class customer service as before.
“Customers don’t need to worry or take any action. There will be a smooth transition and no disruption to their supply and customers have already been contacted about the next steps.”