Ofgem has ordered two suppliers to repay £800,000 in compensation to Feed-in-Tariff (FiT) customers that were charged an unauthorised administration fee.
Ofgem has issued a Notice of Proposal to make a Final Order following a “number of serious, persistent and recent compliance failings” by UK Energy Incubator Hub Ltd.
UK Energy Incubator Hub Ltd has been issued with a provisional order by Ofgem for failing to ensure customer service arrangements and processes are “complete, thorough and fit for purpose”.