Vulnerability Commitment

February 17, 2023

Vulnerability Commitment now represents 90% of the UK domestic market following new signatures

E.ON Next and Shell Energy have joined 12 retail energy suppliers in signing up to the Vulnerability Commitment to improve support for vulnerable energy customers.

November 22, 2022

Ofgem review finds all 17 energy suppliers have weaknesses with ‘vulnerable customer support’

All 17 energy suppliers need to do more to support “customers in a vulnerable situation” Ofgem has revealed as part of a Market Compliance Review.

Flexibility strategy: game changer or simply warm words?

October 27, 2022

Energy UK’s Vulnerability Commitment reaches 11 signatories

11 retail energy suppliers have signed up to Energy UK’s Vulnerability Commitment aiming to drive continuous improvement in support for customers in vulnerable circumstances.