vulnerable energy households

January 24, 2024

Energy suppliers to miss PPM targets for second consecutive year

Ofgem predicts that most large energy suppliers will not achieve their prepayment meter (PPM) installation targets for 2023.

October 20, 2023

Energy suppliers to publish Citizens Advice ratings as part of new rules

Under new rules introduced by energy regulator Ofgem, energy suppliers must publish their customer service rating provided by Citizens Advice.

Already existing mechanisms could help mitigate the effects this winter. Image: Getty.

September 26, 2023

MPs warn action needed ahead of ‘inevitable’ winter crisis

A report from the Energy Security and Net Zero Committee has warned that “action is needed now” to support vulnerable customers this winter.

September 26, 2023

Social tariffs could cut vulnerable households’ energy bills by £330

New analysis from Cornwall Insight revealed that introducing social tariffs could reduce the energy bills of the UK’s poorest households by £330.

September 13, 2023

Over £440 million of energy bill support lost last year, says NEA

Fuel poverty charity National Energy Action has revealed that over £440 million allocated to support vulnerable households with their energy bills went unspent last winter.

September 7, 2023

Public supports social tariff amidst fears of a tough winter

New research by EDF has found 77% of the British public are in favour of the introduction of a social tariff to support vulnerable customers.

May 18, 2023

Good Energy and OVO overcharge customers by almost £2 million total

Ofgem has revealed that Good Energy and OVO Energy customers have been overcharged by almost £2 million.

64% of people support development of new grid infrastructure, says RenewableUK. Image: Pxhere.

March 14, 2023

Energy Systems Catapult partnership to tailor support to vulnerable energy customers

Not-for-profit centre of excellence Energy Systems Catapult has partnered with Electricity North West and Impact Market Research to better identify low income and vulnerable (LIV) customers and tailor energy support.

March 13, 2023

OVO calls to abolish poverty penalty for prepayment meter customers

Ahead of Wednesday’s (15 March) Spring Budget announcement, OVO has called on the UK Government to abolish its poverty penalty for pay-as-you-go customers.