citizens advice

​There is still a "long way to go" in the transition from DNOs to DSOs, but if the incentives are set up right within the regulations, it will “drive the culture” of the networks.

‘Radical’ reform of the energy supply market is needed as future supply models face putting consumers at risk, Citizens Advice has warned.

A war of words has erupted between Citizens Advice and the UK’s energy networks companies over calls for consumers to be compensated for what the charity has described as years of overcharging.

EV charging schemes, such as smart charging and V2G, must be more tailored towards the needs of consumers or risk failure, Citizen Advice has warned.

In this round-up of news stories from the electric vehicle ecosystem, new research from Citizens Advice finds that a lack of transparency regarding EV tariffs is confusing consumers, and rapid chargers are on the rise.

​Fixed charges are to be applied to all final demand network users irrespective of their ability to reduce their impact on the grid through generation or flexibility under Ofgem’s preferred strategy for its Targeted Charging Review (TCR).

​The smart meter roll-out should be extended to 2023 to address a number of issues that have emerged for consumers, according to Citizens Advice.

Ofgem could save customers a further £4.1 billion by tightening new price controls set out within RIIO-2, Citizens Advice has said.

The Citizens Advice Bureau has once again stoked a war of words surrounding network costs by publishing a new report claiming to uncover regional disparities in how costs are passed onto consumers.