citizens advice

The new National Energy System Operator (NESO) has signed a memorandum of understanding (MoU) with UK charity Citizens Advice to better support UK energy customers.

A group of organisations from across the energy industry have published an open letter calling for the ban on acquisition-only tariffs (BAT) to remain in place.

Devon County Council has confirmed it will receive government funds to help households struggling to pay high energy bills.  

Energy regulator Ofgem has revealed new changes to the non-domestic energy sector that will grant fairer treatment to various organisations.

Citizens Advice has warned that more than two million people will be cut off from their electricity and gas supply.

Using data from the summer period, Ofgem has confirmed that energy debt levels reached £2.6 billion, the highest figure on record.

Trade association Energy UK, Citizens Advice, National Energy Action, MoneySavingExpert and Fair By Design have called on the government to publish their consultation on how to target support to vulnerable energy users this winter. 

Electricity North West and UK Power Networks (UKPN) have signed an agreement to work together and have called on other utilities to take a collaborative approach to customer interests. 

Ofgem and Citizens Advice have jointly launched a national evidence-call asking energy customers to share their experiences of transitioning to a prepayment meter.

Citizens Advice has called on the UK government to establish a social tariff by 2024 to support households struggling with energy bills over the next decade.