Trade association Energy UK, Citizens Advice, National Energy Action, MoneySavingExpert and Fair By Design have called on the government to publish their consultation on how to target support to vulnerable energy users this winter.
Electricity North West and UK Power Networks (UKPN) have signed an agreement to work together and have called on other utilities to take a collaborative approach to customer interests.
Ofgem and Citizens Advice have jointly launched a national evidence-call asking energy customers to share their experiences of transitioning to a prepayment meter.
Citizens Advice has called on the UK government to establish a social tariff by 2024 to support households struggling with energy bills over the next decade.
In response to yesterday’s announcement, the energy sector has united in a call for stronger support for UK households struggling to pay their energy bills.
Energy suppliers across the UK have agreed to stop forcing vulnerable households onto prepayment meters after energy security secretary Grant Shapps called for an investigation into the issue.