customers

Energy supplier OVO has announced the national rollout of Power Move, which allows customers to earn £10 a month as part of a demand flexibility scheme to shift their energy consumption.

Trade association Energy UK, Citizens Advice, National Energy Action, MoneySavingExpert and Fair By Design have called on the government to publish their consultation on how to target support to vulnerable energy users this winter. 

Electricity North West and UK Power Networks (UKPN) have signed an agreement to work together and have called on other utilities to take a collaborative approach to customer interests. 

Ofgem has ordered E.ON Next Energy to pay £5 million in compensation for poor standards of customer service.

Energy suppliers across the UK have expressed concerns on the levels of customer debt being accumulated because of the halt to warrant prepayment meter installations.

As part of Ofgem’s fourth “deep dive” into energy supplier standards, the energy regulator found all 17 of the UK’s largest energy suppliers to have weaknesses in consumer practices.

11 retail energy suppliers have signed up to Energy UK’s Vulnerability Commitment aiming to drive continuous improvement in support for customers in vulnerable circumstances.

Ofgem has found that the majority of energy suppliers have minor, moderate or severe weaknesses in their current practices towards customers.

In order to support customers amid the energy crisis, British Gas will donate 10% of all profits to the Energy Support Fund with an immediate £12 million donation to boost the fund – double the previous contribution.

Scottish and Southern Electricity Networks (SSEN) Distribution is launching a new project aiming to develop tools in order to ensure the flexibility market is inclusive, fair and transparent and develop trust.